Return Policy
At Serene Skincare, we want you to love your products and feel confident in your purchase. If you're not completely satisfied, our return policy ensures a hassle-free process for eligible returns.
Eligibility for Returns
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 30 days of the delivery date.
- Clearance or promotional items may not be eligible for returns (check specific promotion details).
How to Initiate a Return
- Contact our support team at support@sereneskin.co with your order number and reason for return.
- We’ll provide you with a return authorization and detailed instructions.
Refunds
- Once we receive and inspect the returned item, we’ll process your refund.
- Refunds will be issued to your original payment method within 5-10 business days.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
- Exchanges are offered for defective or damaged items. Please reach out to support@sereneskin.co within 7 days of receiving your order to arrange an exchange.
Return Shipping Costs
- Customers are responsible for return shipping fees unless the item was damaged or defective upon arrival.
Final Sale Items
- Items marked as “final sale” or purchased during special promotions may not be eligible for return.
If you have any questions about our return policy or need assistance, feel free to contact us at support@sereneskin.co. We're here to help!